Senior Fraud & Payment Agent - Gaming & Casino

Barcelona, Catalonia, Spain · Fraud & Payment

Description

Alea is an award-winning leader in the online gaming field. We are dedicated to delivering fully licensed, multi-platform casinos to our customers, while at the same time, offering high-performance gaming solutions and top-quality services to the market place.

Here at Alea, we are building an awesome cloud-based casino engine, aiming to provide the best player experience in iGaming. And let's be honest, we simply want our software to be the best - less is just not acceptable.

As a cutting-edge technology startup we also have provided the first Virtual Reality Casino experience in the world.

Alea is growing fast, that’s why we are looking for a Fraud & Payment Agent in order to support the F&P Department in the day-today operations of our online Casino.

What you will do:

- You will handle the validation process of our players' documentation, according with the KYC process.

- You will be in contact with the Player Satisfaction Department, solving issues related to the players' documentation.

- You will support the withdraw validation process.

Requirements

- You have 2-3 years’ F&P experience with international payments environment

- Attention to details is your first quality;

- You are autonomous and proactive;

- You speak Spanish & English fluently.

Benefits

What we offer:

- A permanent contract

- To join an international, young and friendly work environment

- To work in a fast growing environment;

- Fresh Fruit, free coffee every day and reduced schedule on Fridays.

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